Limits
There is a 500 email hourly limit per domain, this limit is also applied
towards mailman. If you send over this amount in any hour, most of the e-mails
will bounce back with an undeliverable error. Many of our servers have a limit
of 60 POP3/IMAP checks per hour per e-mail address. If you go over this you're
likely to get a wrong password error message or an error stating "login
incorrect". If this occurs, please wait an hour and it will automatically
unblock you. To prevent this from happening again, please make sure to disable
auto checking or at least set it to something higher such as once every 10
minutes.
Any mailing list larger than 5,000 addresses will require a dedicated
hosting solution from us. Note: dividing one large list into smaller lists to
get below this limit is not allowed.
Mailing Lists Rules
1. Any time you're sending a message no matter how large your e-mail list is
you must throttle it. We recommend you throttle it to at the very least
sending 1 email every 6 seconds. If the mailing list software you're using
does not allow you to throttle you must switch to an application or script
that will. We recommend PHPList, which can be found in your CPanel under
Fantastico. If you do not throttle and you try sending 500 emails, the server
will try sending all 500 in 1 second which is not possible on our shared
servers. This will cause a very high load on the server and the entire server
will be sluggish until this sending process is completed. It is our job to
keep the server up and running without being sluggish. Anyone who causes the
servers load to go high will be suspended and the process will be terminated.
If you choose not to throttle you will most likely be suspended for crashing
the server.
2. Any mailing list over 900 email addresses is only allowed to be sent to
during off-peak times to prevent high server loads. Off peak times qualify as
all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday
through Friday.
3. The list must be a Double Opt-In list. This means a user has subscribed
for a newsletter or other email marketing messages by explicitly requesting it
and confirming the email address to be their own. Confirmation is usually done
by responding to a notification/confirmation email sent to the email address
the end user specified. The double opt-in method eliminates the chance of
abuse where somebody submits someone else's email address without their
knowledge and against their will. You will not be permitted to mail any
mailing list that you were given or purchased. In doing so, this will also be
considered spamming and may result in termination of the offending account.
4. Any unsolicited e-mail being sent will result in suspension or
termination of the offending account. We take a zero tolerance stance against
sending of unsolicited e-mail and other forms of spam.
5. Any mailling list MUST comply with all guidelines set forth by the
United States government. These can be found at:
http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm .
6. No direct SMTP mailers are allowed. An example of this would be a
Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA
for further delivery by the server and not done directly by scripts.