Privacy Policy

1. Information We May Collect

Depending on how you interact with MyTECHWIZ, we may collect:

• Name
• Business or organization name
• Email address
• Telephone number
• Billing and service information
• Service address
• Device and computer information
• Service requests and support history
• Information submitted through website forms
• Information necessary to provide remote or onsite technical support
• Account or system information provided for authorized technical support
• Device serial numbers and asset information
• Diagnostic and technical information
• Data recovery service information

We only seek information reasonably necessary to provide requested services, communicate with customers, maintain business records, process transactions, and support our business operations.

2. How We Use Information

Information collected by MyTECHWIZ may be used to:

• Provide IT support and technical services
• Respond to service requests
• Diagnose and troubleshoot technology problems
• Manage customer accounts and service agreements
• Provide Managed IT Services
• Configure and maintain computers, servers, networks, and applications
• Provide cybersecurity and endpoint management services
• Manage backups and file-restoration requests
• Perform authorized data recovery services
• Provide remote technical support
• Prepare estimates, invoices, and service documentation
• Communicate service updates and recommendations
• Improve our services and website
• Maintain security and prevent misuse
• Comply with applicable legal obligations

3. Managed IT Services

Managed IT services may use management and security tools that collect technical information about covered devices. Depending on the services being provided, this may include:

• Device names
• Operating-system information
• Hardware and software inventory
• IP and network information
• Patch status
• System health information
• Backup status
• Security alerts and login events

This information is used to administer, maintain, troubleshoot, monitor, and protect covered systems.

4. Remote IT Support

When authorized by the customer, MyTECHWIZ may remotely access customer computers and systems to provide troubleshooting, maintenance, configuration, software installation, patch management, and technical support. Remote access is used only for legitimate support purposes associated with the services the customer has authorized.

5. Cybersecurity and Endpoint Monitoring

MyTECHWIZ may provide endpoint protection, security monitoring, email security, and related cybersecurity services. These services may process technical information, security alerts, malware detections, and security events as necessary to protect customer systems.

6. Microsoft 365 and Cloud Administration

When authorized by a business customer, MyTECHWIZ may have administrative access necessary to manage users, licenses, email configuration, security settings, Microsoft Teams, OneDrive, SharePoint, and related Microsoft 365 and cloud services. Access is used only as authorized and as reasonably necessary to perform the requested administration.

7. Backup and File Restoration

When MyTECHWIZ provides managed backup services, customer information may be transmitted to or stored with authorized third-party backup or cloud-service providers. Those providers may also be governed by their own privacy policies and service agreements. MyTECHWIZ takes reasonable measures to select and configure appropriate services but does not control the privacy practices of independent third-party providers.

8. Professional Data Recovery Privacy

Storage devices submitted for data recovery may contain personal, confidential, or business information. When performing data recovery, MyTECHWIZ may need to examine file systems, directory structures, filenames, folders, and selected recovered files only as reasonably necessary to perform the authorized recovery and verify recovery results. We make reasonable efforts to limit access to what is necessary to complete the requested service. Customer data obtained during a data recovery service is treated as confidential and is not sold or used for unrelated purposes.

9. Temporary Storage of Recovered Data

Recovered customer data may be temporarily stored on MyTECHWIZ LLC recovery workstations, storage devices, or other authorized systems while recovery, verification, and delivery services are performed.

Access to recovered information is limited to authorized individuals or service providers who require access to perform the requested service.

Temporary recovery copies are retained only as reasonably necessary to complete the service, verify delivery, address service-related concerns, or comply with applicable legal obligations.

Following the applicable retention period, temporary copies will be securely deleted or sanitized using methods appropriate to the storage media and circumstances.

Customers are responsible for verifying recovered data after delivery and maintaining their own backups.

Software-based deletion may not eliminate every recoverable data remnant under all circumstances.

10. Customer Data and Confidentiality

MyTECHWIZ respects customer privacy and limits access to personal or business information to what is reasonably necessary to provide the authorized service. Customers should provide only the credentials and access necessary for the work being performed.

By authorizing service, the customer gives MyTECHWIZ permission to access files, systems, accounts, storage devices, or other information only as reasonably necessary to diagnose problems, perform requested services, verify recovery results, or provide ongoing IT management.

11. Third-Party IT Service Providers

MyTECHWIZ may use third-party providers to assist with business operations and IT services. Examples may include providers of:

• Cloud services
• Email services
• Microsoft 365 services
• Cybersecurity and endpoint protection services
• Backup and disaster recovery services
• Remote-support technology
• Website hosting
• Payment processing
• Accounting and invoicing
• Shipping and logistics
• Telecommunications

These providers may process information necessary to perform their services. Third-party providers may process customer information as necessary to provide their services and are subject to their own applicable privacy policies, security practices, and service agreements.

12. Payment Information

MyTECHWIZ may use third-party payment processors or accounting platforms to process customer payments. Payment-card information submitted through a third-party payment service is handled according to that provider's privacy and security practices. MyTECHWIZ does not intentionally store complete payment-card information unless necessary and permitted through an authorized payment-processing system.

13. Website Information

When visiting the MyTECHWIZ website, certain technical information may be collected automatically, such as:

• Browser type and device type
• IP address
• Pages visited and referring website
• Approximate location based on IP address
• Date and time of visits

This information may be used for website security, analytics, troubleshooting, and improving the website experience.

14. Cookies

The MyTECHWIZ website may use cookies or similar technologies necessary for website functionality, security, or improving the user experience. Users may be able to limit cookies through their browser settings, although disabling certain cookies may affect website functionality.

15. Website Forms

Information submitted through contact forms, service-request forms, data-recovery forms, or other website forms may be used to respond to the request and provide the requested service. Customers should avoid submitting passwords, Social Security numbers, financial account information, or other highly sensitive information through ordinary website contact forms.

16. Disclosure of Information

MyTECHWIZ does not sell customer personal information. Information may be disclosed when reasonably necessary:

• To provide an authorized service
• To a service provider assisting MyTECHWIZ
• With the customer's authorization
• To comply with applicable law, court orders, or lawful legal requests
• To protect the rights, property, systems, or security of MyTECHWIZ, our customers, or others
• In connection with a legitimate business transfer, merger, acquisition, or similar transaction

17. Data Security

MyTECHWIZ LLC maintains reasonable administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the service, safeguards may include:

• Access controls and account permissions
• Multi-factor authentication
• Endpoint security and malware protection
• Encryption where appropriate
• Secure remote-access technologies
• System monitoring and security alerts
• Secure data handling and disposal procedures

Access to customer information is limited to legitimate business and authorized technical service purposes.

Although MyTECHWIZ takes reasonable precautions, no computer system, network, communication method, or cybersecurity solution can guarantee absolute security.

18. Data Retention

MyTECHWIZ LLC retains customer information only as long as reasonably necessary for authorized service delivery, customer support, billing, recordkeeping, contractual obligations, dispute resolution, security, and applicable legal requirements.

Retention periods may vary depending on the information and services involved. Temporary data recovery copies, service records, diagnostic information, credentials, and business records may have different retention requirements.

When information is no longer reasonably required, MyTECHWIZ will take appropriate steps to delete, sanitize, anonymize, or otherwise securely dispose of the information, subject to applicable legal and operational requirements.

19. Children's Privacy

MyTECHWIZ services are not specifically directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website without appropriate authorization. If you learn that a child has provided information in violation of this Privacy Policy, please contact us at support@mytechwiz.com.

20. External Websites

The MyTECHWIZ website may contain links to third-party websites. MyTECHWIZ is not responsible for the content, security, or privacy practices of those websites. Visitors should review the applicable privacy policies before providing personal information to third-party websites.

21. Changes to This Privacy Policy

MyTECHWIZ may periodically update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The effective date at the top of this policy indicates when it was most recently updated.

22. Password and Credential Security

Customers may provide temporary passwords, administrator credentials, authentication access, or other account information necessary for authorized technical services.

MyTECHWIZ LLC will use customer credentials only for legitimate, authorized support and administrative purposes.

Reasonable security precautions will be used to prevent unauthorized access to or disclosure of credentials.

Temporary credentials will be removed, returned, disabled, or otherwise addressed when no longer required, as appropriate to the service arrangement.

For ongoing Managed IT Services, administrative access may be maintained when authorized and necessary to provide contracted services.

Customers are encouraged to use strong, unique passwords and multi-factor authentication and to change credentials shared for temporary service access when appropriate.

23. Security Incident and Data Breach Notification

If MyTECHWIZ LLC becomes aware of a suspected security incident involving customer information within systems under its control, reasonable steps will be taken to investigate, assess, and contain the incident.

When notification is required by applicable law or a binding customer agreement, MyTECHWIZ will notify the appropriate parties within the applicable timeframe.

Notification requirements may depend on the nature of the incident, the information involved, legal obligations, and the applicable customer agreement.

Customers should promptly report suspected unauthorized access or security incidents involving systems supported or managed by MyTECHWIZ.

Incident investigation, remediation, restoration, and other response services are governed by the applicable service agreement or separately authorized scope of work.

24. Customer Privacy Requests

Customers may contact MyTECHWIZ LLC to request information about personal information maintained in connection with their service relationship or request correction or deletion of applicable information.

Requests will be evaluated in accordance with applicable privacy laws, contractual obligations, security requirements, and legitimate business recordkeeping needs.

MyTECHWIZ may retain information necessary for billing, tax compliance, legal obligations, dispute resolution, fraud prevention, and other lawful purposes.

Reasonable identity or authority verification may be required before information is disclosed, corrected, or deleted.

Privacy requests may be submitted to: support@mytechwiz.com

25. Business Customer Data Processing

When providing managed IT services, cybersecurity, cloud administration, backup, technical support, or professional data recovery, MyTECHWIZ LLC may process information on behalf of business customers.

Business customers remain responsible for determining the lawful purposes for which they collect, maintain, and process information, except where applicable law or a separate agreement establishes otherwise.

MyTECHWIZ will process business customer information in connection with authorized services and applicable contractual instructions.

Where legally required or mutually agreed, separate confidentiality, data processing, or security agreements may govern specific categories of information.