MyTECHWIZ Services
REMOTE & ON-SITE SUPPORT
Help When You Need It. Fast.
When something goes wrong with your technology, you need help fast — not an automated ticketing system and a three-day wait. MyTECHWIZ provides responsive remote support that resolves most issues quickly, and on-site visits when hands-on help is needed. Our local team serves businesses, churches, nonprofits, and local government organizations throughout Greater Cincinnati and Dayton.
WHAT'S INCLUDED
Secure Remote Support
Secure remote desktop connection to diagnose and resolve software, account, and configuration issues quickly.
On-Site Visits
Local technicians dispatched to your location for hardware issues, installations, and situations where remote access is not practical.
Hardware Troubleshooting
Diagnose and resolve issues with computers, servers, printers, and other hardware — remotely or on-site.
Microsoft 365 Support
Account issues, application errors, email problems, Teams configuration, and day-to-day Microsoft 365 user support.
Network Troubleshooting
Identify and fix connectivity issues, slow networks, VPN problems, and Wi-Fi issues quickly.
New Device Setup
Configure new computers, laptops, and workstations so they are ready to use from day one.
Virus & Security Response
Rapid response to malware, ransomware, and security incidents to contain damage and restore normal operations.
Office Technology Moves
On-site support for office relocations, expansions, and technology infrastructure changes.
KEY BENEFITS
- Fast response — most issues resolved remotely without an on-site visit
- Local technicians available for on-site visits throughout Cincinnati & Dayton
- Real people who know your business and your systems
- Reduced downtime and productivity loss
- Consistent support from a team you trust since 2011
- Support for businesses, churches, nonprofits, and local government
REMOTE SUPPORT
Most technology issues can be resolved quickly without an on-site visit. Using secure remote access tools, our technicians connect directly to your computer or server to diagnose and fix problems — often within minutes of your request.
- Secure remote desktop connection to your computer or server
- Software installation, configuration, and troubleshooting
- Microsoft 365 account and application support
- Virus, malware, and security issue response
- Network connectivity and VPN troubleshooting
- Printer and peripheral configuration
- User account and password assistance
- Performance and slow computer diagnosis
ON-SITE SUPPORT
Some issues require hands-on attention. Our local technicians serve businesses throughout Greater Cincinnati and Dayton, providing on-site support for hardware, infrastructure, and situations where remote access is not practical.
- Hardware installation and replacement
- Server setup, configuration, and maintenance
- Network equipment installation and troubleshooting
- New computer and workstation setup
- Printer and peripheral installation
- Office technology moves and expansions
- Cabling and physical infrastructure support
- On-site training and user assistance
HOW SUPPORT WORKS
Submit a Request
Contact MyTECHWIZ by phone, email, or through the support portal to describe your issue and request assistance.
Remote Diagnosis
In most cases, a technician will connect remotely to assess the issue and begin troubleshooting immediately.
Resolution or Dispatch
If the issue can be resolved remotely, we fix it on the spot. If hands-on support is needed, we schedule an on-site visit.
Follow-Up
After the issue is resolved, we confirm everything is working correctly and document the resolution for future reference.
LOCAL SUPPORT YOU CAN COUNT ON
MyTECHWIZ has been providing reliable IT support to businesses, churches, nonprofits, and local government organizations throughout Greater Cincinnati and Dayton since 2011. When something goes wrong, you reach a real person who knows your systems — not an automated queue.
LET US HANDLE YOUR IT.
Focus on your business — we'll keep your technology running.